1. Introduction
Banyan Lodge ("we", "us", "our") is committed to protecting the privacy of individuals who contact us, visit our website, or use our services. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our residential services and website located at banyanlodge.info.
This policy is governed by the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. If you have questions about this policy, please contact us at [email protected].
2. Data We Collect
Information you provide directly:
- Name and contact details (email address, telephone number)
- Details of your enquiry or the person you are enquiring on behalf of
- Correspondence and messages submitted through our contact form
Information collected automatically:
- IP address and browser type when visiting our website
- Pages visited and time spent on the site (via analytics cookies, where consented)
- Referring website or search terms used to reach us
Sensitive personal data (if relevant to a placement enquiry):
- Age and general health background, provided voluntarily by the enquirer to help us assess suitability
- We do not request or store detailed medical records
3. How We Use Your Information
- To respond to enquiries and arrange visits to the lodge
- To process and manage residential placements
- To communicate with residents' families throughout their relative's stay
- To improve our website and understand how visitors use it
- To comply with applicable Hong Kong law
We do not use your personal data for unsolicited marketing communications. If you have contacted us and would prefer not to receive follow-up messages, simply let us know.
4. Legal Basis for Processing
We process personal data on the basis of:
- Consent — where you have submitted your information voluntarily through our contact form
- Legitimate interest — to follow up on enquiries and manage existing client relationships
- Contractual necessity — where a residential placement has been agreed
5. Data Retention
We retain personal information only for as long as is necessary for the purpose for which it was collected:
- Enquiry records not resulting in a placement: up to 12 months
- Records related to active or past placements: up to 7 years, in compliance with Hong Kong administrative requirements
- Website analytics data: up to 24 months (where analytics cookies are consented to)
6. Sharing of Personal Data
We do not sell personal data to third parties. We may share data with:
- Third-party analytics providers (e.g. Google Analytics), where cookies are consented to
- Professional advisers (e.g. legal or accounting) as required
- Regulatory authorities in Hong Kong, where legally required
7. Cookies
Our website uses cookies to understand how visitors interact with the site. You may accept or decline optional cookies through our cookie banner. Please see our Cookie Policy for full details.
8. Your Rights Under Hong Kong Law
Under the Personal Data (Privacy) Ordinance, you have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of personal data in certain circumstances
- Withdraw consent previously given for data processing
- Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong
To exercise any of these rights, please contact us at [email protected] or write to us at 5 Tai Tam Road, Stanley, Hong Kong.
9. Data Security
We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Internal access to personal data is restricted to staff who need it to carry out their duties.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
11. Children's Privacy
Our services are directed at adults. We do not knowingly collect personal data from individuals under 18 years of age.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on this page, with the "Last Updated" date clearly shown at the top.
13. Contact
For any privacy-related questions, please contact:
Banyan Lodge
5 Tai Tam Road, Stanley, Hong Kong
Email: [email protected]
Telephone: +852 3546 2198